FAQs

Returns and Exchanges

Please click here to view our Return Policy.

1. Contact info@ofashionusa.com within 14 days of receiving your item.

2. Ship return items to:

Ofashion Returns
4701 S. Santa Fe Ave.
Vernon, CA 90058

It is up to you to get the item back to us at your cost.  If you need a prepaid shipping label, we will provide but the cost of the label will be deducted from your total refund.  This is only if your return is not a size exchange, damaged goods, or an incorrect order.

3. After we receive the returned merchandise, your refund will be issued to you within 3 business days.

You may exchange the SAME product for a different size ONLY.  For exchanges for a different color or product, please process the same as a Return and purchase the new product that you would like.  Your exchange request must be made within 14 days of your item arriving.  Contact us immediately to expedite the process.  You will not be charged shipping costs for the exchange.  Your new item will not be sent until we receive the exchange item first.

Any items that have been worn, altered, or damaged by customer.
Any items without the original tags.
Any items labeled "Final Sale" or purchased through a Final Sale promotion.

Shipping

1 business day to process the order then 1-3 business days for transit times.

Please click here for detailed Shipping Info, Transit Times, and a Transit Map.

We everywhere in the United States including Alaska, Hawaii, and Puerto Rico.

We DO NOT ship internationally yet.

Please click here for our Transit Map.

Yes, you may select Next Day Air shipping at checkout.  Rates will be calculated for you from UPS.

Please add 1 business day for order processing.

We use USPS, UPS, and Fedex depending on your location and the type of shipping you selected at checkout.  We will always use the carrier that offers the fastest delivery time to your area.

Orders

Contact us immediately at info@ofashionusa.com.  Please write "Urgent" in the subject line for any cancellations or changes to the shipment.

For questions regarding the status of your order, check your most recent confirmation email from us.  For shipping status, check for a shipping confirmation email with your tracking information.  If you haven't received a shipping confirmation, your order has not shipped yet.  You may email us at info@ofashionusa.com to get a status update.  You will also receive shipment status updates via SMS if you selected to do so at checkout.   

You will receive an email with a tracking number.

If you checked your tracking number and did not get any information, please try again later as it may take some time for the tracking number to become active.

1. Go to ofashion.co

2. Click on the account icon on the top-right corner of the screen.

3. Log in and view your Order History. 

Payment

For your protection we have two parts to our authorization process. First, to make sure the card number is correct. Second, to make sure the customer information such as the name on card and the billing and shipping address are correct. If anything on the second authorization is incorrect the card will decline on our end and the order will not go through. However, since the credit card number was correct, a pre-authorization charge is posted to your bank statement, which is why you are seeing a charge. Your bank is notified right away that the charge has been declined but it typically takes 2-3 business days for the charge to be cleared from your statement.

As long as the account wasn’t closed, your order will be able to process since we already have the funds in pending status. If for some reason, we do not get the funds, customer care will contact you.  If there is still a concern, or you need a little bit more explaining, contact info@ofashionusa.com and we will get your order taken care of!

You may enter promo codes at the Payment portion of the Checkout by entering the code in the Promo Code field.

Taxes

When you enter you zip code for your shipping address at checkout, our system automatically assigns the correct sales tax to be charged for your area.  Our system takes into account the ever-changing federal, state, and local tax rates and regulations.